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HCSO rolls out AI-enhanced 911 dispatch platform

Filed: May 12, 2026 at 6:00 AM ET
Summary: Hillsborough County’s 911 center will use an AI-enhanced platform to improve call handling and dispatcher awareness.
WHO: Hillsborough County Sheriff’s Office (HCSO) 911 dispatch center
WHAT: Deploying an AI-enhanced platform to improve emergency call intake, dispatcher awareness, and response coordination without replacing 911 operations
WHEN: May 12, 2026 at 5:45 AM ET
WHERE: Hillsborough County, Florida
WHY: HCSO said it is improving how emergency calls are received, managed, and supported using the Prepared AI-enhanced platform.
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