Event Brief
Virgin Media fined £28m for blocking contract cancellations
Filed: Jul 08, 2026 at 4:04 AM ET
Summary: Virgin Media was fined £28m after the regulator found millions of cancellation calls were likely mishandled.
WHO: Virgin Media; the regulator
WHAT: Virgin Media was fined £28m for preventing customers from cancelling phone contracts and mishandling millions of cancellation calls.
WHEN: Jul 08, 2026 at 3:33 AM ET
WHERE: United Kingdom
WHY: The regulator found millions of customers’ calls to cancel contracts were likely mishandled over nearly three years.
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