Event Brief
Buena Park to Pilot AI for Non-Emergency Calls
By The BriefBrief · Sources (1)
Filed: Aug 27, 2026 at 5:03 PM ET
Summary: Buena Park City Council directed staff to enter a one-year agreement with Aurelian to add two AI assistants to the Buena Park Police Department’s call systems. The $25,000 pilot would route non-emergency calls to an AI nicknamed “Ava,” with police saying it could cut dispatcher-handled non-emergency calls by 70% and eliminate hold times. Council members asked that humans retain full control, especially for emergencies.
WHO: Buena Park City Council; Buena Park Police Department; Police Captain Nghia Nguyen; Aurelian (call-automation technology company)
WHAT: A one-year $25,000 pilot will use two AI assistants to answer Buena Park PD non-emergency phone calls, including an AI nicknamed “Ava,” with the goal of reducing dispatcher workload and hold times.
WHEN: Aug 27, 2026
WHERE: Buena Park, California
WHY: City council members directed staff to enter into the agreement as a one-year pilot to automate and assist non-emergency police call handling.
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