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Event Brief

Macmillan staff say publisher introduced AI assistant NOA

Macmillan introduced NOA, an AI chatbot developed by German software company Chaptr, to employees at its Lower Manhattan headquarters in January 2024. Staffers told WIRED the assistant was unhelpful and some found its name offensive; they said employees were encouraged to use it for tasks including drafting emails and marketing research, while being warned to fact-check its output.
WHO: Macmillan Publishers
WHAT: Macmillan introduced the NOA AI chatbot to employees.
WHEN: Reported Oct 28, 2026 at 6:15 AM ET
WHERE: New York City, USA
WHY: Macmillan introduced NOA for employees to use in tasks including composing emails, drafting copy, marketing research and generating ideas.

Reporting from 1 identified publisher for this event.

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